CSAT platforms for 2026
This list covers a range of CSAT platforms, from enterprise-grade tools to lightweight options designed for fast-moving teams.
Zonka Feedback’s AI Customer Feedback & Intelligence platforms help listen, analyze, act, and improve customer experiences to turn insight into action.
zonkafeedback.com
The Qualtrics Platform and our specialised AI uncovers insights, prioritises actions, and empowers everyone to improve customer & employee experiences.
qualtrics.com
Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.
retently.com
Elevate satisfaction & revenue with our ISMS Certified AI-enabled customer experience management platform. Gain insights via surveys along with 24/7 support.
surveysensum.com
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
surveymonkey.com
AI that analyzes your customer experience journey. SurveySparrow powers 100K+ customers in 149 countries to power smarter CX decisions.
surveysparrow.com
AI-powered customer feedback software to launch NPS, CSAT, and CES surveys in minutes. Get instant AI insights, sentiment analysis, and clear signals teams can act on—without complexity.
getopin.comCustomer Satisfaction (CSAT) platforms have evolved significantly over the last few years. What started as simple post-interaction surveys has expanded into a wide range of tools designed to capture, analyze, and act on customer sentiment across the entire customer journey.
When evaluating CSAT platforms in 2026, it’s important to recognize that there is no single “best” tool for every team. Different platforms are optimized for different use cases, company sizes, and operating styles.
Enterprise-focused platforms typically offer deep customization, advanced analytics, and integrations across large organizations. These tools work well for companies with dedicated research or experience teams and more complex workflows. However, they often require more setup, ongoing management, and training.
On the other end of the spectrum, newer and more lightweight CSAT tools focus on speed, simplicity, and usability. These platforms are designed for startups and fast-moving teams that want to collect customer satisfaction data frequently, review it quickly, and act on it without navigating heavy dashboards or long reports.
Key factors to consider when choosing a CSAT platform include:
How easy it is to launch and manage surveys
Whether feedback can be collected at meaningful moments in the customer journey
How clearly insights are presented and summarized
The level of effort required to turn feedback into action
Pricing and scalability as your team grows
Ultimately, the best CSAT platform is the one your team will actually use consistently. Tools that balance clarity, ease of use, and actionable insights tend to deliver more long-term value than tools that prioritize measurement alone.
This list highlights a range of CSAT platforms for 2026, from established enterprise solutions to modern, lightweight alternatives, to help teams find the approach that best fits their needs.